Member Services

Quick Service Guide

There are many ways to get your banking done, some without ever leaving the comfort of home. Access your accounts remotely, 24/7, via Online Banking, Mobile Banking, and Phone Banking. Consult the tables below to learn how to complete every transaction as quickly as possible.

If you need an in-person appointment, confirm that the service is available, and call (800) 252-8311 to schedule a time. The health and safety of our Members and employees always come first and we are continually adapting to meet your needs. We may make temporary changes occasionally to reduce risk.

Transaction Online Banking Mobile Banking Phone Banking
Account Inquiries Yes Yes Yes
Account or Credit Card Fraud No No Yes
Account Transfers Yes Yes Yes
Bill Pay Yes Yes No
Certificates (Open or Close) Yes No No
Check Orders Yes No No
Close Account Yes No No
Credit Card Cash Advance Yes Yes * Yes
Credit Card Limit Increase Yes No No
Credit Card Payments Yes Yes Yes
Deposits No Yes No
Find my Account Number Yes Yes No
Find UFCU Routing Number Yes Yes No
IRA Account Inquiries Yes Yes Yes
Loan Applications Yes No No
Loan Payments Yes Yes Yes
Loan Payments via Non-UFCU Accounts Yes Yes * No
Member Service Inquiries Yes Yes * No
Mobile Banking Password Reset No Yes No
Mortgage Application Yes No No
Mortgage Payments Yes Yes * Yes
Online Banking Password Reset Yes No No
Statement Copies Yes No No
Stop Payment (Check) Yes No Yes
Transfer Funds - My Accounts Yes Yes Yes
Transfer Funds - Other Members Yes Yes Yes
Transfer Funds - Other Institutions Yes Yes No

* This feature is available only on the Mobile Banking app released on August 13, 2020.

Hours of Service

Lobby Appointment
M-F: 9 AM–5 PM
Sat: None
Curbside Service
M-F: 9 AM–5 PM
Sat: None
Drive-Thru
Austin Metro
M-F: 9 AM–6 PM
Sat: 9 AM - 2 PM
Galveston
M-F: 8 AM–5 PM
Sat: 9 AM–1 PM
Member Services
M-F: 8 AM–5:30 PM
Sat: 10 AM–2 PM