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All UFCU locations will be closed Mon, Feb 18, 2019 for Presidents' Day. Read more
Our Phone Verification System is designed to help you access your accounts however you bank, whenever you want, wherever you are. Whether you want to speak to a representative or use our free, automated system, we make it easier than ever.
Your Phone Verification Code eliminates the need for a multi-question verification process, and provides the following options for managing your accounts 24/7:
Set up your unique Phone Verification Code for faster phone services and easier access to your UFCU accounts and representatives… however, whenever, wherever you bank.
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To provide you with the best service, UFCU has implemented a secure Phone Verification System. Anytime you contact us via phone, you will be prompted to enter your Phone Verification Code to confirm your identity, and to allow us to access your UFCU accounts. Using the Phone Verification Code results in a faster, more secure, tailored experience so we can serve you better.
By enrolling in our Phone Verification System, you will have faster, more secure access to your accounts or a representative every time you call. Enroll Now
We have implemented our Phone Verification System to provide you with reduced wait times, enhanced security, and more efficiency so we can get you talking to the right representative with fewer transfers.
Yes, this is a secure method. It’s similar to you having your own unique PIN for your debit card. Please remember your Phone Verification Code is unique for every Member, regardless of how many accounts you have or if you share an account with another Member. Never share your Phone Verification Code with anyone, not even another Member on your joint account. Your unique code will allow you access to all accounts you have rights to.
No. Your Phone Verification Code is not the same as your debit card PIN. Your Phone Verification Code is a unique code for use when you contact us by phone. Your current debit card PIN will not change once you are enrolled in our Phone Verification System.
If you feel your code has been compromised, please contact us right away. We can help you set up a new code to ensure your security.
If you enter your code incorrectly, our Phone Verification System will ask you if you forgot your code. At that time, you can choose to have a new temporary code sent via email or text to allow for a new code to be created. You can also stop by any location or contact us any time to ask for help updating your code.
No. Please do not share your code with any other individual.